Refund policy

Refunds and Return Policy - Neritalux Jewelry Accessories

At Neritalux Jewelry Accessories, we strive to provide high-quality jewelry and accessories that meet our customers' expectations.

We have a 15 days return policy, which means you have 15 days after receiving your product.

Please carefully review the following information regarding our refund and return policy:  

  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the digital receipt or proof of purchase.

 To start a return, you can contact us at info@neritaluxjewelry.com. Our Online Customer Service Team will be happy to assist you for eligible returns with return instructions and the return shipping address.

Quality Assurance: We take great care to ensure that our jewelry and accessories are made with precision and attention to detail. Each item undergoes thorough quality checks before being packaged and shipped to our customers.

  1. Exchange for Defective or Damaged Items: In the rare event that you receive a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service within [5] days of receiving the item, providing detailed information and supporting evidence, such as clear photos or videos, to demonstrate the issue.

  1. Size and Color Discrepancies: Please note that variations in size and color may occur due to factors such as lighting, monitor settings, or manual measurement. We strive to provide accurate product descriptions and images to minimize discrepancies, but slight variations should be expected and do not qualify for a refund or return.

  2. All Sales Final: Once a purchase is made, it is considered final, and no refunds or returns will be accepted for reasons other than defective or damaged items. We encourage customers to carefully review product details, including measurements and materials, before placing an order.

  3. Customer Satisfaction: We value customer satisfaction and aim to resolve any issues or concerns promptly. If you have any questions or encounter a problem with your order, please contact our customer service team, and we will do our best to assist you.

It is important to note that this refund and return policy specifically applies to jewelry items from Neritalux Jewelry Accessories. Policies may vary for other types of products or services. For further details or specific inquiries, we recommend referring to our official website or contacting our customer service team for assistance.